These Terms of Service govern the provision of garden services by Greenhaven Garden Services Ltd. Please read these terms carefully before using our services or entering into any agreement with us.
1. Introduction and acceptance of terms
These Terms of Service constitute a legally binding agreement between you, the customer, and Greenhaven Garden Services Ltd, a company operating from Unit 4, Northgate Business Park, Northgate Street, Bury St Edmunds, IP32 6AS, United Kingdom.
By requesting a quote, booking a service, confirming an appointment, or otherwise engaging Greenhaven Garden Services Ltd for any service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.
These terms apply to all services provided by Greenhaven Garden Services Ltd unless expressly agreed otherwise in writing.
2. Scope of services
Greenhaven Garden Services Ltd provides the following garden and outdoor maintenance services:
- Lawn mowing and edging
- Hedge trimming and shaping
- Weeding and border maintenance
- Seasonal planting and flower bed design
- Garden clearance and green waste removal
- Pressure washing for patios and pathways
Any service quotation, estimate, or work order will describe the specific tasks to be performed, any exclusions, and any assumptions relied upon in preparing the quote. Additional work requested by the customer may be charged separately.
All services are subject to site access, weather conditions, plant health, surface condition, and other practical constraints. We reserve the right to refuse or suspend work where, in our reasonable opinion, conditions are unsafe, unsuitable, or likely to cause damage.
3. User obligations and responsibilities
You agree to:
- Provide accurate and complete information when requesting services, including property access details, known hazards, and any special instructions.
- Ensure that the premises are safe and reasonably accessible for our staff, contractors, and equipment.
- Obtain any necessary permissions, consents, licenses, or approvals required for the works, including landlord, neighbour, management company, or local authority permissions where applicable.
- Remove or secure valuables, fragile items, ornaments, loose fixtures, pet items, toys, and other obstructions before work begins.
- Inform us of hidden risks, including underground services, irrigation systems, cables, drainage covers, unstable structures, nesting wildlife, hazardous materials, or protected plants.
- Ensure pets are restrained or kept safely away from the work area.
- Inspect completed work promptly and notify us of any concerns within a reasonable time.
You acknowledge that garden work may involve incidental disturbance to soil, vegetation, surfaces, and outdoor features. Unless otherwise agreed in writing, we are not responsible for pre-existing damage, deterioration, or defects.
You must not ask us to perform work that is unsafe, unlawful, or likely to cause material damage to property or the environment.
4. Payment terms and conditions
Fees for services will be set out in our quotation, estimate, booking confirmation, or invoice. Unless stated otherwise, all prices are exclusive of any applicable taxes, charges, or third-party costs.
Payment terms may include one or more of the following:
- Payment in advance
- Payment upon completion
- Part-payment or deposit
- Periodic invoicing for recurring services
Where a deposit is required, the booking may not be secured until the deposit is received. Any balance must be paid by the due date stated on the invoice or request for payment.
If payment is not made on time, Greenhaven Garden Services Ltd reserves the right to:
- pause or suspend services;
- charge reasonable late-payment interest and recovery costs to the extent permitted by law;
- withhold further bookings or services until outstanding sums are settled.
We may revise our prices from time to time. Any such changes will not affect services already confirmed in writing, unless the scope of work changes or the quote expressly states otherwise.
5. Cancellation and refund policy
If you need to cancel or reschedule a booking, you should contact Greenhaven Garden Services Ltd as soon as possible using the contact details below.
Unless otherwise stated in the booking terms or quotation:
- Cancellations made with sufficient notice may not incur a charge.
- Late cancellations may be charged in full or in part to reflect costs, reserved labour, materials purchased, or travel time already incurred.
- If we have already commenced work, you may be charged for the work completed and any non-recoverable costs incurred.
Refunds, where applicable, are issued at our discretion in accordance with these Terms of Service and any applicable legal requirements. Refunds will not be provided for dissatisfaction arising from matters outside our control, including weather-related impacts, pre-existing defects, or refusal of access to the property.
Where materials, plants, or third-party services have been purchased specifically for your order, these may be non-refundable if cancelled after purchase or preparation.
6. Liability limitations
Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Subject to the foregoing, Greenhaven Garden Services Ltd shall not be liable for:
- pre-existing damage, wear, structural weakness, hidden defects, or deterioration;
- damage resulting from inaccurate information or instructions provided by the customer;
- damage caused by underground services, concealed hazards, or undocumented installations;
- losses arising from adverse weather, natural growth, pests, disease, or seasonal conditions;
- indirect, incidental, special, or consequential losses;
- loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
Where liability is established and cannot be excluded, our total aggregate liability arising out of or in connection with the relevant service shall be limited to the amount paid or payable by you for the service giving rise to the claim, to the extent permitted by law.
You are responsible for maintaining appropriate insurance for your property and any items located on it. We recommend that you notify your insurer where relevant garden work may affect insured property or features.
7. Intellectual property rights
All intellectual property rights in our website content, written materials, service descriptions, photographs, designs, quotations, templates, branding, and other materials created or supplied by Greenhaven Garden Services Ltd remain our property or the property of our licensors.
You may not copy, reproduce, modify, distribute, publish, or commercially exploit our materials without our prior written consent, except where such use is permitted by law.
Where we create garden designs, planting plans, or visual concepts specifically for you, ownership or usage rights will be limited to the extent agreed in writing. Unless otherwise agreed, we retain all underlying intellectual property rights in such materials.
8. Data protection and privacy
Greenhaven Garden Services Ltd will collect and process personal data only as necessary to provide services, manage bookings, communicate with customers, issue invoices, comply with legal obligations, and improve our operations.
We may process the following categories of information:
- contact details;
- service address and access information;
- billing and payment information;
- service history and correspondence;
- health, safety, and site-related notes relevant to service delivery.
We will handle personal data in accordance with applicable data protection laws and our privacy practices. We may share personal data with trusted service providers, payment processors, accountants, insurers, or legal advisers where necessary for legitimate business purposes or where required by law.
You should contact us if you require further information about how your personal data is used or if you wish to exercise any data subject rights available to you under applicable law.
9. Force majeure
Greenhaven Garden Services Ltd shall not be liable for any delay or failure to perform any obligation where such delay or failure results from an event beyond our reasonable control. This includes, without limitation:
- extreme weather conditions;
- storms, flooding, frost, or heatwaves;
- fire, accident, or breakdown of equipment;
- power or utility failures;
- illness, injury, or labour shortages;
- industrial disputes;
- government action, restrictions, or legal requirements;
- transport disruption;
- war, terrorism, civil unrest, or emergencies;
- acts of third parties or suppliers.
Where a force majeure event occurs, we may postpone, reschedule, or cancel services without liability, although we will use reasonable efforts to notify you and arrange an alternative date where practicable.
10. Changes to terms
Greenhaven Garden Services Ltd may update or amend these Terms of Service from time to time. Changes will take effect when published or when otherwise communicated to you, unless a later effective date is stated.
The version of the terms in force at the time of your booking or service engagement will generally apply to that particular service, unless the parties agree otherwise in writing or the change is required by law.
Continued use of our services after changes are communicated constitutes acceptance of the updated terms.
11. Applicable law and jurisdiction
These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws applicable in England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Service, subject to any mandatory legal rights you may have under applicable consumer law.
12. Contact information
If you have any questions, complaints, or cancellation requests relating to these Terms of Service or our services, please contact Greenhaven Garden Services Ltd using the details below:
Greenhaven Garden Services Ltd
Unit 4, Northgate Business Park
Northgate Street
Bury St Edmunds
IP32 6AS
United Kingdom
Email: [email protected]
Phone: +44 1284 739 582
13. Severability clause
If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, severed from these terms.
The remaining provisions shall remain in full force and effect. Any failure or delay by Greenhaven Garden Services Ltd to enforce a right or provision under these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service were prepared for Greenhaven Garden Services Ltd in connection with the provision of garden services and should be read together with any quotation, booking confirmation, or written service agreement issued by us.